Burghfield Block Printing Workshops Terms and Conditions

1. Introduction

1.1 What these terms cover. These are the terms and conditions on which we supply services to you in relation to the arranging and delivery of activities and events in the form of workshops and online purchases.

1.2 Please read these terms carefully before you book a workshop with us. These terms tell you who we are, how we will fulfil your booking, how you and we may change or cancel your booking, what to do if there is a problem with your booking and other important information. If you have any queries about these terms, please contact us to discuss this.

1.3 For Consumers:

(a) you are a consumer if you are an individual; and

(b) you are making a booking with us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

1.4 For Business Customers:

 If you are a business customer this is our entire agreement with you. If you are a business customer, these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

2. Information about us and how to contact us

2.1 We are Burghfield Block Printing Workshops, a non-profit organisation. References to "we", "our" and "us" are references to Burghfield Block Printing Workshops.

2.2 How to contact us / complaints. You can contact us by email by writing to alison@burghfieldblockprintingworkshops or by calling 0785036637. If you have any questions or complaints about any of our workshops, please contact us using these contact details. We will endeavour to respond to any communication without undue delay.

2.3 Feedback. Burghfield Block Printing Workshops welcomes feedback with regards to your experience in attending any of our workshops, including the performance of any third parties used in the organisation and/or operation of any workshop. We aim to only work with trusted third parties who offer high standards of service.

2.4 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address you provided when making your booking.

2.5 When used in these terms, the words "writing" or "written" include the use of email.

3. Workshops

3.1 Booking Platform. Our workshop booking platform is hosted by Webnode. You acknowledge and agree that, as the Platform is hosted and operated by Webnode https://www.webnode.com/, we shall not be responsible to you for any act or omission of Webnode or any failure by Webnode to comply with the Webnode terms and conditions. Notwithstanding any provision of Webnode terms and conditions, other than for your own personal use, you are not permitted to use, download, print, copy, reproduce, modify, share, frame or otherwise deal with any content hosted on the Platform and/or Burghfield Block Printing Workshops website without our prior written consent.

3.2 Hosting of Workshops

Our workshops may be hosted in various locations around the UK. When necessary, social distancing measures will be in place to keep you safe during your workshop and with each workshop we consider the health & safety of our participants of the upmost importance. 

3.2 How we will accept your booking. Our acceptance of your booking of a workshop will take place when you receive an email generated by the Platform acknowledging payment and confirmation of your booking, at which point a contract will come into existence between you and us. You will usually receive your confirmation email within 24 hours of booking to the email address provided when you placed your booking via the Platform. If you have not received your confirmation email within 24 hours of booking, please check your spam or junk email folder or filter and then contact us. It is your responsibility to ensure that your email is set up to allow you to receive our confirmation email. If you are attending a workshop in store, please note that our workshops are ticketless and your name and confirmation email will act as proof of purchase. Upon receipt of your booking confirmation, please check the details carefully and contact us if you have any queries.

3.3 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this and will not charge you for your booking. This might be because the workshop you are attempting to book is already fully subscribed, or because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the workshop. Please note that all workshops available are subject to availability.

3.4 Requesting changes. We will deal with requested changes on a case by case basis but where we can we will try to accommodate the change. Please contact us if you would like to discuss any changes to your purchase and we will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of your booking or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

3.6 Delivery of Craft Kits and other Workshop Related Items from the Online Store

 In the event that a craft kit or workshop related item has not arrived, has arrived with damaged or missing items, or you think you've been sent an incorrect craft kit, please contact us as soon as possible and we will endeavour to rectify the situation. You acknowledge that we are not responsible for any delay in the delivery of your craft kit caused by your failure to be at the delivery address upon arrival. It is your responsibility to inform the designated courier company (details of which will be made known to you) if you wish your craft kit to be left in a safe place or with a neighbour if you will not be in. Delivery of all items purchased from the online store is free. In the event the item is not fit for purpose, we will deliver you a replacement.

4. Attendance at workshops

4.1 Age Restrictions. There are no age resitrictions but any attendee under 18 years of age must have the explicit permission of his/her parent or guardian before attending any workshop arranged and/or delivered by Burghfield Block Printing Workshops.

4.2 Arrival. Please ensure that you arrive on time for your workshop. 

4.3 Conduct. We reserve the right to refuse admission to any workshop or to ask any attendee to leave a workshop if we think they are behaving in a disruptive manner, or in a way that is likely to cause damage, nuisance, offence or injury. You also agree not to bring any illegal or hazardous items with you to any workshop and agree to comply with any reasonable request made by our staff (for example, requests relating to health and safety, including social distancing measures). If you or any accompanying attendee is refused admission or removed from a workshop in the circumstances, we will not be required to issue any refund to you or the attendee.

4.4 Safety and Participation. You acknowledge that the chosen workshop may be hazardous with a danger of personal injury. Whilst Burghfield Block Printing Workshops will use all reasonable endeavours to ensure the safety of attendees at its workshops, you accept that you will be responsible for your own actions and those of your group while attending any of our workshop.

4.5 Recordings of workshops. Where we have obtained your consent to do so, we may sometimes film, photograph or otherwise record our workshops and make these images /recordings available to the public via our website or by other means.

5. Our rights to make changes

5.1 Whilst the structure of our workshops is correct at the time of publication, you acknowledge that it may be necessary for us to change the format, content, venue and/or timing of any workshop (or related activity) in certain circumstances (for example where the number of attendees at a workshop has failed to reach a workable minimum for the workshop as envisaged or if our teacher is unable to run the class as planned. We will endeavour to notify you of any changes in advance of the workshop but you acknowledge that this may not be possible if changes are required to be made at short notice immediately prior to the workshop. We will take steps to minimise the effect of any change.

5.2 We may also make changes to any workshop to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements (for example, to address a security threat).

5.3 In circumstances where we deem a change to be significant (in our reasonable opinion), we may give you the option to either: (i) cancel your booking before the workshop in return for a full refund; or (ii) attend an alternative workshop. We will not be obliged to compensate you for any other expenses that you may have occurred in connection with the workshop.

5.4 We reserve the right to cancel a workshop for any reason outside our control, including where the number of attendees at a workshop has failed to reach a workable minimum for the commencement of the workshop. In such circumstances, you will be entitled to either: (i) cancel your booking and receive a full refund; or (ii) attend an alternative workshop. We will not be obliged to compensate you for any other expenses that you may have occurred in connection with the workshop.

6. Your rights to cancel or reschedule your booking

6.1 In addition to your right to cancel your booking in the circumstances described in clause 5.3 above, if you are a consumer and you have changed your mind about your booking, you may cancel your booking in return for a full refund within 14 days of the date you receive the email confirming acceptance of your booking or, if earlier, before the workshop. We request that you cancel the booking as soon as possible and before the workshop commences. 

7. Price and payment

7.1 Prices for our workshops. The price of the workshop will be the price indicated on the relevant Platform page when you placed your booking and includes the delivery of any craft kit (if applicable and where stated). All prices are inclusive of VAT. Please see clause 7.2 for what happens if we discover an error in the price of the workshop you have booked.

7.2 What happens if the specified price is wrong. It is always possible that, despite our best efforts, some of the prices specified on the Platform to apply to a booking for attendance at a workshop may be incorrect. We will normally check prices before accepting your booking so that, where the booking's correct price is less than our stated price when making your booking, we will charge the lower amount. If the booking's correct price is higher than the price stated to you, we will contact you for your instructions before we accept your booking. If we accept and process your booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.

8. Our liability to you if you are a consumer

8.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. Without prejudice to the foregoing, you acknowledge that we will not be responsible in respect of any loss of or damage to personal property.

8.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to your booking (including the right to receive services which are as described and match information we provided to you and which are supplied with reasonable skill and care).

8.3 We are not liable for business losses. If you are a consumer, your attendance at any workshop will be in your private capacity. If your attendance at any workshop is in any commercial or business capacity, our liability to you will be limited as set out in clause 9.

9. Our liability to you if you are a business customer

9.1 Nothing in these terms shall limit or exclude our liability for:

(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

(b) fraud or fraudulent misrepresentation;

(c) breach of section 2 of the Supply of Goods and Services Act 1982; or

(d) any matter in respect of which it would be unlawful for us to exclude or restrict liability.

9.2 Subject to clause 9.1:

(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and

(b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for attendance at the workshop under such contract.

10. How we may use your personal information

10.1 We are committed to protecting and respecting your privacy.

10.2 When you place an order via the Platform, we will collect certain personal data from you such as your name, email address, mobile phone number and payment details. 

10.3 This information will be used by PayPal to process the booking you have made. For more information about how PayPal will handle your personal data, please see the PayPal privacy policy.

10.4 Webnode will also pass certain of your personal data (e.g. name and contact details) to Burghfield Block Printing Workshops to enable us to register you for the relevant workshop and so we have a list of attendees. 

10.5 For more information about how Burghfield Block Printing Workshops will process your personal data, please see the Burghfield Block Printing Workshops privacy policy which can be found under the privacy policy tab.

11. Other important terms

11.1 Ability to transfer rights and obligations. We may transfer our rights and obligations under these terms to another organisation. If you are a consumer, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

11.2 No third party rights. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

11.3 If a court finds part of this contract illegal or unenforceable, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

11.4 No waiver for delay in enforcing terms. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

11.5 Governing law and jurisdiction if you are a business customer. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

11.6 Governing law and jurisdiction if you are a consumer. If you are a consumer, these terms are governed by English law and you can bring legal proceedings in respect of your booking in the English courts. If you live in Scotland, you can bring legal proceedings in respect of your booking in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of your booking in either the Northern Irish or the English courts.